Stuck: Rogers’ updated Internet plans with increased data caps are not available for old customers
Posted: March 20, 2012 at 10:41 am by Seppo
Rogers has improved the specs on their Internet data plans. Our family has Express, which for example went from 60GB per month to 70GB per month. Independently, the price of Express plan just increased from $46.99 to $48.99 regardless of whether one has the new or old Express plan.
So, I called Rogers asking them to increase our monthly data usage quota to the new 70GB. The response was ‘no’ (the rep was a bit more polite 
), and the explanation was interesting to say to the least. Rogers’ claim is that in order to go from 60GB per month to 70GB per month of data, I need to update to their new T3? cable modem. This new modem of course will not anymore cost $4 per month rather than $7 per month to rent. To be nice, I explained to the Rogers rep that I do not need the extra speed/bandwidth, I just would like to get the additional data usage. But, repeatedly, ‘this is not possible with the old modem’.
The new modem argument does not make any sense from technical point of view. Both the speed and data usage in the Express plan are so small, that any cable modem out there can handle these specs. In short, IMHO, the new modem requirement is just a convenient way for Rogers to charge people larger semi-hidden additional charge (the modem), while trying to keep the advertised price of the plan somewhat competitive.
From my point of view, for just being a humble old Rogers customer, I am stuck with increased price with lower monthly usage cap. In other words time to start looking for those rare and hard-to-find independent internet service providers (IISPs), available in Kanata, Ottawa, ON, or just sit and wait for that foreign competition to kick in (Just this week the Harper government said it will lift restrictions on wireless, Internet and phone companies that have less than 10% market share.)
I would love to hear your thoughts (and possible recommendations for IISPs) below.
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